Easy to set up
Reflex Solutions partner with our customers to implement a complete end-to-end strategy to differentiate yourself from the competition. We differ from the competition as our call centres are easy set up.
We can launch a call centre rapidly with a minimal disruption to business activities. Your call centre can be up and servicing customers in as little as a few hours due to:
Our call centre solutions integrate seamlessly with CRM solutions and call recording and can easily blend inbound and outbound calls to manage sales campaigns and customer ordering processing.
Our call centre solution can expand as your business grows. Multimedia channels can be expanded without adding hardware.
Reflex Solutions uses technology which allows companies to track and manage time in queue, make intelligent and sophisticated routing decisions for their contacts and help to minimize call abandonment. We also provide supervisor and agent desktop interfaces to foster fast end user adoption. IP Office Contact Centre is ideal for employees located in the office, in branch locations, or working from home.
Reflex Solutions can help you reach optimal business efficiency and maximise the value you get for your call centres.