Communication Services

Call Centre Solutions

In a highly competitive market where brands are continuously competing for customer loyalty, the role of contact centres are increasing in prominence

Call centres have helped many companies to improve their service across Email, Calls, Web Chat, SMS and Social Media interactions with their clients. They can maximise the value of every interaction by delivering a consistent, personalized service while identifying cross-sell and up-sell opportunities.

Our call centres offer the following benefits:

Easy to set up

Reflex Solutions partner with our customers to implement a complete end-to-end strategy to differentiate yourself from the competition. We differ from the competition as our call centres are easy set up.

We can launch a call centre rapidly with a minimal disruption to business activities. Your call centre can be up and servicing customers in as little as a few hours due to:

Our cloud offer

Templatized setup

Flexible licensing plans

Stock holding of physical components

An integrated approach

Integrated

Our call centre solutions integrate seamlessly with CRM solutions and call recording and can easily blend inbound and outbound calls to manage sales campaigns and customer ordering processing.

Scalable

Our call centre solution can expand as your business grows. Multimedia channels can be expanded without adding hardware.

Well managed

Reflex Solutions uses technology which allows companies to track and manage time in queue, make intelligent and sophisticated routing decisions for their contacts and help to minimize call abandonment. We also provide supervisor and agent desktop interfaces to foster fast end user adoption. IP Office Contact Centre is ideal for employees located in the office, in branch locations, or working from home.

Reflex Solutions can help you reach optimal business efficiency and maximise the value you get for your call centres.

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END-USER COMPUTING

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SECURITY OPERATIONS CENTRE (SOC)

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For more information get in touch with us.