Our NOC is like a 24/7 command centre that has a single pane of glass into our monitoring systems where we supervise, monitor, and maintain our entire infrastructure.
This can include the monitoring of end user devices, servers, applications and printers. NOC is a focal point for troubleshooting, performance monitoring, and co-ordination of the infrastructure.
Your network needs to meet the growing demands of mobility, security, hardware, app performance and guest access.
By evaluating the performance of our infrastructure and identifying improvement areas, Reflex Solutions can reduce unplanned downtime, improve agility, simplify management and provide higher network capacity at a lower cost. We are as proactive as possible and aim to resolve potential problems before they become incidents and result in outages.
Our NOC plays a ‘catch and dispatch’ type function and by dealing with all incidents, outages and service-related matters, we assist in ensuring 24/7 uptime for our clients. Reflex Solutions will typically troubleshoot and communicate with site technicians until a problem is resolved.
At Reflex Solutions, we monitor the end user experience in its entirety. While monitoring infrastructure is important, we believe that by monitoring the end user experience we can gain keen insights into IT performance from the customer's perspective.
We monitor a variety of devices including the below:
- Connectivity monitoring
- Access network including GPON
- Infrastructure monitoring
- UPS and Rectifiers
- Data Centre monitoring
- Cloud monitoring (public, private or hybrid)
- End user monitoring
Reflex Solutions employ skilled network engineers to ensure the delivery of uninterrupted service for our clients and their customers. Depending on the size and scope of the company requirements, we can customise our NOC service requirements where businesses can choose from Tier-1 or Tier-2 support, night and weekend support to complement internal staff and disaster recovery services.