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Legal Exchange Corporation

lexcorp

Contact Centre Case Study:

  • Sector: Public
  • Size: SME
  • Footprint: National

Challenge

  • 24/7 call centre that deals with various insurance and law entities.
  • Required a call centre solution that was not onsite to ensure maximum uptime.
  • Agents spread across different geographic locations
  • Required to integrate with recording application that links recordings to specific cases within CRM system.

Solution

  • Provided a contact center hosted AVAYA Solution.
  • Daily and monthly reporting requirements for agent performance.
  • Available in disaster recovery environment as and when needed.

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