GO Support gives your business a straightforward route to assistance across your contracted Reflex GO services. The Reflex GO Support Desk investigates service queries, provides remote assistance and coordinates technical or provider escalations when required.
GO Support
IT Support for Growing Businesses
Extra care for your businesses.
One Support Path
Log queries for your contracted GO services through one clear support channel.
First-Line Assistance
Our team performs initial checks and provides remote troubleshooting and guidance where possible.
Provider Coordination
Reflex manages escalations with the relevant network or service provider when further investigation is needed.
Support Across GO Services
Access support for the GO Fibre, GO Wi-Fi, GO Voice and GO Office services included in your agreement.
Clearer Service Updates
Service requests are logged and tracked, with updates provided as the issue progresses.
Support That Fits Your Business
Choose between Standard and Premium support based on your operating hours and service requirements.
1. Contact the GO Support Desk
Share your business details, the affected service and what you are experiencing.
2. We Complete Initial Checks
Our team reviews the service and performs the available first-line troubleshooting steps.
3. We Coordinate the Next Action
Where required, the request is escalated to the relevant Reflex team, network operator or service provider.
4. We Keep You Updated
Your request is tracked and service updates are provided as it moves towards resolution.
Choose the Right Support Option for Your Business
GO Support gives you access to the Reflex GO Support Desk for assistance, remote troubleshooting and escalation across your contracted GO services.
Choose between Standard and Premium support based on when your business operates and the level of coverage you need.
Standard Support
Access the Reflex GO Support Desk during standard business hours for service queries, initial troubleshooting and provider escalation.
Service Hours:
Monday to Friday
08:00 to 17:00
Premium Support
Receive extended support coverage across weekdays and weekends for service queries, initial troubleshooting and provider escalation.
Service Hours:
Monday to Sunday
08:00 to 17:00
Service availability remains subject to the terms and conditions of your selected package.
Remote Assistance
Our team provides remote troubleshooting and guidance where the issue can be assessed without an on-site visit.
Service Escalation
Reflex coordinates with the relevant technical team, network operator or service provider when further action is required.
Best-Effort Restoration
Response and restoration depend on the affected service, provider availability and the support option selected.
Contact GO Support
Need Assistance with Your GO Service?
Contact the Reflex GO Support Desk and provide your business name, impacted service and a clear description of the issue.
Call the GO Support Desk
0872 450 455
Select Option 1 to log a new support request.
Email the GO Support Desk
When Contacting Us
Please include your business name, contact details, affected GO service and a clear description of the issue. Add any relevant screenshots or error messages where possible.
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